CX, Robots and Handwritten Notes

This week we go international and speak with David Wachs, the founder and CEO of Handwrytten, about just how powerful a piece of paper in your hand can be for building a better relationship with your clients. We also discuss David's serial entrepreneurship and his latest venture which is bringing back the lost art of letter writing and how he has managed to implement a robot-based solution to resolve this. We also discuss his findings in a world where communication feels completely digital how a "personal touch" can set your business apart from the competition. You can find out more about Handwrytten's service here: https://www.handwrytten.com/ --- Send in a voice message: https://anchor.fm/customer-experience-rr/message