CX Tools For The Job

It's just us this week but we discuss the new laws around COVID-19 and the considerable impact that they may have on both businesses and customers but also the potential impact on how you can provide great customer experiences. Also, as this is episode 20 we also discuss customer experience readiness for 2021. Guidance on how to work safely during the COVID-19 pandemic can be found here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19 --- Send in a voice message: https://anchor.fm/customer-experience-rr/message