{"store":{"baseInfo":{"podcastTitle":"The CX Podcast R&R","slug":"thecxpodcast","podcastDescription":"Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers.\n\nRhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers.\n\nRichard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties. ","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/15531163/20943550-1641980010514-ee71817a878ee.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/15531163/20943550-1641980010514-ee71817a878ee_1200x628.jpg?s=ee4e7449d863a8971b5ee6fbcf7cfbe4&e=jpg","podcastUrl":"https://thecxpodcast.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/thecxpodcast/feed.xml","theme":"elegant","podcastDeepLink":"https://www.podbean.com/pu/pbblog-83wxq-ecfc9b","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":30,"gmtAdjustment":"GMT+00:00","useDaylightTime":1,"value":0,"text":"(GMT+00:00) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London","daylightStartTime":"Last Sunday of March +1 Hours","daylightEndTime":"Last Sunday Of October +1 Hours","timezone":"Europe/London"},"podcastDownloads":null,"totalEpisodes":64,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Rhian Huxtable & Richard Knight","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-83wxq-ecfc9b-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/customer-experience-r-r/id1508298768?uo=4","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fthecxpodcast.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog15531163%26podcastIdTag%3D83wxq&dfl=https%3A%2F%2Fthecxpodcast.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/5W7SL383t2Fk8cTOior3ex","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/9ed68efa-21c8-4d86-a0d8-7ad9be77d18b","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"iHeartRadio","link":"https://iheart.com/podcast/106525706","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/iHeartRadio.png","title":null},{"name":"PlayerFM","link":"https://player.fm/series/3430426","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/PlayerFM.png","title":null},{"name":"Samsung","link":null,"image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Samsung.png","title":"Search the podcast title on Samsung Podcast app."},{"name":"Podchaser","link":"https://www.podchaser.com/podcasts/the-cx-podcast-rr-2205144","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/Podchaser.webp","title":null},{"name":"BoomPlay","link":"https://www.boomplaymusic.com/podcasts/49017","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/BoomPlay.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Arial"},{"id":"SecondaryFont","val":"Arial"},{"id":"PlayerColor","val":"#8fc31f"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#29A5FC"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"PageHeaderBackgroundColor","val":"#868686"}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#e9e9e9"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/EdrN3RSOwC6J","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-KkpnoAfYAfpw","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer2"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Rhian Huxtable & Richard Knight"},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://thecxpodcast.podbean.com","apiCommonParams":{"t":"66800578","clientSignature":"fae802064c08324cbfca597cf5c16a4b","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb22397376-jxvk9","episode":{"id":"pb22397376","idTag":"jxvk9","title":"Episode 74 - 2024...here we go!","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/15531163/20943550-1641980010514-ee71817a878ee_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/15531163/20943550-1641980010514-ee71817a878ee_1200x628.jpg?s=ee4e7449d863a8971b5ee6fbcf7cfbe4&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/15531163/20943550-1641980010514-ee71817a878ee.jpg","previewContent":null,"content":"

Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!

","publishTimestamp":1706252400,"duration":889,"mediaUrl":"https://mcdn.podbean.com/mf/web/mh9xts/R_R_Ep_74_AUDIO6srus.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-jxvk9-155c1c0","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-jxvk9-155c1c0","transcriptUrl":null,"permalink":"/e/episode-74-2024here-we-go/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB155C1C0JXVK9","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":19,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-jxvk9-155c1c0","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1"},"episode":{"id":"pb22397376","idTag":"jxvk9","title":"Episode 74 - 2024...here we go!","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/15531163/20943550-1641980010514-ee71817a878ee_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/15531163/20943550-1641980010514-ee71817a878ee_1200x628.jpg?s=ee4e7449d863a8971b5ee6fbcf7cfbe4&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/15531163/20943550-1641980010514-ee71817a878ee.jpg","previewContent":null,"content":"

Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!

Episode 74 - 2024...here we go!

Comments (0)