The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
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Episodes
Monday Jul 06, 2020
Monday Jul 06, 2020
This week, Richard catches up with Paul Kinvig from Bournemouth Town Centre BID discussing what their work for the local authorities and the town centre means to them as well as how they have invested their time to ensure that Bournemouth Town Centre is as safe as possible for consumers.
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Monday Jun 29, 2020
Monday Jun 29, 2020
This week we speak to Robert Snook from MG Cannon Accident repair in Salisbury. He talks about how the automotive repair industry has been for the last few months and details how leadership has been vital to his business during these unprecedented times.
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Monday Jun 08, 2020
Monday Jun 08, 2020
This week we catch up with Jane Towner from tmgroup, the UK's leading conveyancing data and search platform, and discuss her experience of working through Coronavirus so far. We discuss if the pandemic has dried up money within businesses, rebuilding confidence and adjusting the business emphasis and focussing on communicating with their customers.
Tmgroup have the vision to streamline the property transaction for the benefit of all so how have they achieved this during these unprecedented times?
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Sunday May 31, 2020
Sunday May 31, 2020
After a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had data stolen.
Ben Travers and Stephens Scown Solicitors can be found here: https://www.stephens-scown.co.uk/lawyer/?ln=Ben-Travers
If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email enquiries@insight6.com or by visiting https://www.insight6.com/the-rr-podcast/.
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Wednesday May 13, 2020
Wednesday May 13, 2020
Following the Prime Minister's announcement on Sunday, what does the new three-step approach to the Coronavirus lockdown mean for businesses? How can you ensure a great customer experience until the next review takes place in a few week's time?
We also discuss our latest data for breweries and distilleries and the opportunities that we find them missing during these testing times.
If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email enquiries@insight6.com or by visiting https://www.insight6.com/the-rr-podcast/.
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Send in a voice message: https://anchor.fm/customer-experience-rr/message