The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
Episodes
May 13, 2020
May 13, 2020
19 min
Following the Prime Minister's announcement on Sunday, what does the new three-step approach to the Coronavirus lockdown mean for businesses? How can you ensure a great customer experience until the next review takes place in a few week's time?
We also discuss our latest data for breweries and distilleries and the opportunities that we find them missing during these testing times.
If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email enquiries@insight6.com or by visiting https://www.insight6.com/the-rr-podcast/.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message