The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
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Episodes
Friday May 26, 2023
Friday May 26, 2023
This month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus how emotion impacts a visitors experience. We also find out what Jon's favourite motor is at the museum!
Friday Apr 28, 2023
Friday Apr 28, 2023
In episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translated into real world actions and what Casterbridge Wealth have been doing to put their clients at the heart of what they do.
Wednesday Mar 29, 2023
Wednesday Mar 29, 2023
This episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX.
Tom gores into details on the old school marketing and how behavioural science can be the gane changer for a brand and the experiences delivered to customers.
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023.
Monday Jan 23, 2023
Monday Jan 23, 2023
In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority.
Monday Dec 05, 2022
Monday Dec 05, 2022
It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences.
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Friday Oct 28, 2022
Friday Oct 28, 2022
This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX!
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Friday Aug 26, 2022
Friday Aug 26, 2022
Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.
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Tuesday Jul 26, 2022
Tuesday Jul 26, 2022
This month Richard and Rhian warble about the summer and holidays' impact on cx.
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Saturday Jun 25, 2022
Saturday Jun 25, 2022
Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.
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