The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
Episodes
Feb 22, 2023
Feb 22, 2023
20 min
This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023.
Jan 23, 2023
Jan 23, 2023
20 min
In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority.
Dec 5, 2022
Dec 5, 2022
19 min
It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences.
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Oct 28, 2022
Oct 28, 2022
18 min
This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX!
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Aug 26, 2022
Aug 26, 2022
12 min
Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.
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Jul 26, 2022
Jul 26, 2022
12 min
This month Richard and Rhian warble about the summer and holidays' impact on cx.
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Jun 25, 2022
Jun 25, 2022
15 min
Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.
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May 27, 2022
May 27, 2022
16 min
This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business.
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Apr 28, 2022
Apr 28, 2022
12 min
Richard and Rhian warble about the cost of living and its impact on CX
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Mar 19, 2022
Mar 19, 2022
30 min
This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!!
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