The CX Podcast R&R

This month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers.
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We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to get your copy and hear the key facts form the research.
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This week we have a little warble between ourselves about the grand opening. Not the grand opening of the Casino Royale but the grand opening of the country. But are you and your business really CX ready and able to deliver the best CX possible? We give our top tips for the grand opening.
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After a small breather to allow you to enjoy the more relaxed rules, this week we catch up Sara Trainer who is an executive leadership coach for professional service teams and firms and well as a lot of work for our heros in the NHS. Find out how Sara uses a child's toy to envisage strategy and resilliance to customers.
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This week we dive into something we ourselves have been doing as you tune in... video! We catch up with Dave Meadows, Creative Director at Pushed Animations, about how bringing complex issues for your teams or customers to life through video and animation can drive a positive impact to your customer experience.
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We caught up just before the glorious Bank Holiday Weekend with Marcus Bailey, one of the owners of Blackadon Farm Cottages based in Devon, and we discuss how his business being in the IMPACT zone has guided the inception of the business and contnues to guide their guest experience.
If you would like to find our more about Blackadon Farm Cottage please visit their website: https://cottagesatblackadonfarm.co.uk/
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This week we catch up with Lucy Knight, who is a CX expert based in Wiltshire, about opportunities coming out of lockdown and how as CX Director she is helping businesses moving out of the awareness zone into the light of the breakthrough zone.
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This week we build on the readiness to welcome back your customers by discussing the breakthrough zone and the impact zone and exactly how you can harness these strategies within your business to ensure a positive first step coming out of lockdown.
Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker​
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This week we catch up between ourselves and ask are you ready to come out of lockdown? How can you ensure that you are meeting your customer's expectations coming out of lockdown.
Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker
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This week we catch up with Susannah Brade-Waring of Aspirin Solutions who is a business leadership coach and specialises in strategic change & growth programmes for owner managed business near Dorset.
We discuss her views on leadership in the business and how this can affect your customers. We also look at what the potential 'boom' will be on the back of the pandemic and what this means for business owners.
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