The CX Podcast R&R

This week we discuss the roadmap the Prime Minister set out to cautiously ease lockdown restrictions in England. The Government has published a four-step roadmap to ease restrictions across England and provide a route back to a more normal way of life so we dive into exactly what this means for you and your business.
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This week we speak with Andy Taylor-Whyte who is an expert in presentation skills and presenting yourself in the right way. With working from home becoming increasingly normal how can you present yourself in the best way possible over video calls and how this can benefit you to deliver the best customer experience.
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In the lead up to valentine's day we ask ourselves what has loving your customers got to do with delivery excellent CX? How underrated is showing love to your customers - especially during these difficult times.
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This week we speak with entrepreneur, business mentor & mindset coach Tom Murphy.
We discuss how to get yourself in a great state of mind to deliver the best CX possible and looking after yourself so you can look after your team and customers.
Find out more about Tom and his mentorship here: https://www.lifeaccordingtomurf.com/
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This week we speak with John Farrand of the Guild of Fine Food and we discuss why "Shopping local is not just for lockdown, it's for life!" We also look at how independent food producers and retailers have managed during the pandemic and how the GFF has been supporting the sector now and in the future.
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Following Blue Monday, said to be the most depressing day of the year, we explore kindness. In a world where social media is key, why is there so much negativity and confrontation on the platforms? How can you, as a business, develop your client experience through kindness?
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This week we go international and speak with David Wachs, the founder and CEO of Handwrytten, about just how powerful a piece of paper in your hand can be for building a better relationship with your clients.
We also discuss David's serial entrepreneurship and his latest venture which is bringing back the lost art of letter writing and how he has managed to implement a robot-based solution to resolve this. We also discuss his findings in a world where communication feels completely digital how a "personal touch" can set your business apart from the competition.
You can find out more about Handwrytten's service here: https://www.handwrytten.com/
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Happy New Year to everyone and it appears we have turned full circle. Almost a full year since we started our podcast we are back in another lockdown.
We welcome you back to our warblings as we discuss all things positive for 2021 and help you get your CX in shape for the coming year.
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Merry Christmas to all of our listeners! We hope you have a relaxing break and that you are ready to recharge your Customer Experience for 2021.
This week we give you our review of 2020 for CX and provide you with our 6 top tips for CX moving into 2021 but we also decide to review 6 ciders so why not treat yourself and join us for a drink in our festive episode of Customer Experience R&R!
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This week we speak with Ben Stirling who is the founder of Made for Maturity and an online User Experience expert. We discuss how Ben's foresees the future of tech and how he helps businesses with their user experiences. We also discuss how the worlds of User Experience and Client Experience meet and the importance of their co-existence in your business.
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