The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
Episodes
Dec 4, 2020
Dec 4, 2020
29 min
This week we catch up with Andy Moules of Red Rose Technology about how significant the impact of technology is on customer experience and shares his top tips on what businesses should look for when investing in new technology.
We would also like to thank each and every one of you who has tuned in to our warblings. We have now reached 29 countries and counting! We never quite expected to reach this far but we will keep creating our Customer Experience content for you!
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Nov 27, 2020
Nov 27, 2020
31 min
This week we pick the brains of the Guru of Motivation, James Sale, and we discuss how the motivation of your employees can significantly impact your customer experience with your business and also... black pepper and gods! Only on the Customer Experience R&R Podcast! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
Nov 20, 2020
Nov 20, 2020
16 min
After some positive news about a potential vaccine to COVID-19 and discuss how this news has effected both the money market and how potential customers may now react and if there is an increase in purchase confidence. We discuss how you can vaccinate your business against poor CX.
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Nov 13, 2020
Nov 13, 2020
32 min
This week we catch up with employment and communications
specialist Margaret Oscar and discuss the recent lockdown warbling with our
local businesses and have an extremely honest conversation about client
engagement being critical to a successful business.
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Nov 6, 2020
Nov 6, 2020
17 min
We've returned back to our beginnings - a podcast created during a lockdown! We caught up ahead of Lockdown 2.0 to digest the new impact that businesses will face in the South West and across the country and explore how this lockdown, for businesses, may not be as traumatic as its predecessor.
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Oct 23, 2020
Oct 23, 2020
21 min
Generally, we tend to focus a lot on the customer journey but this week it is all about those people who provide that journey. We catch up with Kirsty Duck from face2faceHR who provides some great insight into the Employee Journey and the importance of those around you in your business and your business ventures.
Our LegalCX webinars are also now available so join us and get yourself Legal CX fit for 2021 here:
https://www.eventbrite.co.uk/e/legal-cx-get-legal-cx-fit-for-2021-access-all-webinars-tickets-124385106201
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Oct 16, 2020
Oct 16, 2020
22 min
This week Richard catches up with Ed Williamson from the Cobra Club - a networking organisation that has come to fruition during the pandemic with a business model this is delivering for their customers and how the Cobra Club has developed from a customer experience perspective.
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Oct 9, 2020
Oct 9, 2020
15 min
It's #CustomerExperience week this week and there has been a lot of social media about it however it's great to just stop and think about 2021.
We discuss how customer service has now evolved into customer experience and how processes can only get you so far with your customers but it's the behaviours that really count!
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Oct 2, 2020
Oct 2, 2020
23 min
It's just us this week but we discuss the new laws around COVID-19 and the considerable impact that they may have on both businesses and customers but also the potential impact on how you can provide great customer experiences.
Also, as this is episode 20 we also discuss customer experience readiness for 2021.
Guidance on how to work safely during the COVID-19 pandemic can be found here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19
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Sep 25, 2020
Sep 25, 2020
22 min
This week we catch up with Anna Lake, who is part of the South West CX Thought Leadership group, gives us her thoughts on how to use great insight and how you can use those insights to market your business to your customers.
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