The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
Episodes
Sep 18, 2020
Sep 18, 2020
24 min
The week we catch up with author of 'Slow Selling' Guy Arnold which focusses on slowing down and designing world-class solutions that optimize sales for the long term and how this is transferable to the world of customer experience.
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Sep 11, 2020
Sep 11, 2020
20 min
This week Rhian and Richard catch up and discuss the key points around communication to your customers, and the CX opportunities heading into Autumn and leading up to the busy festive period.
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Sep 4, 2020
Sep 4, 2020
19 min
We're back with another episode of Customer Experience R&R!
Rhian and Richard catch up after a short break and discuss their CX experiences from the summer. They also discuss how the economy could shape up in the next few months and what this can mean for providing great customer experience and the opportunity for businesses to stand out during the 'return to work' phase of the pandemic.
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Jul 31, 2020
Jul 31, 2020
21 min
This week Rhian and Richard reflect over the last 15 weeks and the impact of the Coronavirus pandemic and give their Customer Experience insight into the best way forwards for businesses.
New episodes of Customer Experience R&R will be back in September.
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Jul 20, 2020
Jul 20, 2020
22 min
This week we catch up with HR expert Janell White and discuss employee motivation during the Coronavirus Pandemic as well as the balance between physical safety equipment and the psychological safety of your staff so that you can ensure a safe and productive return to work.
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Jul 13, 2020
Jul 13, 2020
23 min
This week we catch up with super-connector and founder of The Samphire Club, John Harvey. But as a business and club that specialises in business networking events how have they coped during the Coronavirus pandemic and adjusting to digital events? John also shares how he plans to run his events in the 'new normal'.
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Jul 6, 2020
Jul 6, 2020
22 min
This week, Richard catches up with Paul Kinvig from Bournemouth Town Centre BID discussing what their work for the local authorities and the town centre means to them as well as how they have invested their time to ensure that Bournemouth Town Centre is as safe as possible for consumers.
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Jun 29, 2020
Jun 29, 2020
24 min
This week we speak to Robert Snook from MG Cannon Accident repair in Salisbury. He talks about how the automotive repair industry has been for the last few months and details how leadership has been vital to his business during these unprecedented times.
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Jun 8, 2020
Jun 8, 2020
21 min
This week we catch up with Jane Towner from tmgroup, the UK's leading conveyancing data and search platform, and discuss her experience of working through Coronavirus so far. We discuss if the pandemic has dried up money within businesses, rebuilding confidence and adjusting the business emphasis and focussing on communicating with their customers.
Tmgroup have the vision to streamline the property transaction for the benefit of all so how have they achieved this during these unprecedented times?
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May 31, 2020
May 31, 2020
25 min
After a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had data stolen.
Ben Travers and Stephens Scown Solicitors can be found here: https://www.stephens-scown.co.uk/lawyer/?ln=Ben-Travers
If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email enquiries@insight6.com or by visiting https://www.insight6.com/the-rr-podcast/.
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