The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
Listen on:
Episodes
Friday Aug 26, 2022
Friday Aug 26, 2022
Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.
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Tuesday Jul 26, 2022
Tuesday Jul 26, 2022
This month Richard and Rhian warble about the summer and holidays' impact on cx.
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Saturday Jun 25, 2022
Saturday Jun 25, 2022
Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.
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Friday May 27, 2022
Friday May 27, 2022
This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business.
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Thursday Apr 28, 2022
Thursday Apr 28, 2022
Richard and Rhian warble about the cost of living and its impact on CX
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Saturday Mar 19, 2022
Saturday Mar 19, 2022
This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!!
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Friday Feb 18, 2022
Friday Feb 18, 2022
This month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers.
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Friday Jan 14, 2022
Friday Jan 14, 2022
We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to get your copy and hear the key facts form the research.
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Thursday May 20, 2021
Thursday May 20, 2021
This week we have a little warble between ourselves about the grand opening. Not the grand opening of the Casino Royale but the grand opening of the country. But are you and your business really CX ready and able to deliver the best CX possible? We give our top tips for the grand opening.
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Thursday May 06, 2021
Thursday May 06, 2021
After a small breather to allow you to enjoy the more relaxed rules, this week we catch up Sara Trainer who is an executive leadership coach for professional service teams and firms and well as a lot of work for our heros in the NHS. Find out how Sara uses a child's toy to envisage strategy and resilliance to customers.
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