The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
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Episodes
Friday May 27, 2022
Friday May 27, 2022
This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business.
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Thursday Apr 28, 2022
Thursday Apr 28, 2022
Richard and Rhian warble about the cost of living and its impact on CX
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Saturday Mar 19, 2022
Saturday Mar 19, 2022
This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!!
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Friday Feb 18, 2022
Friday Feb 18, 2022
This month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers.
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Friday Jan 14, 2022
Friday Jan 14, 2022
We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to get your copy and hear the key facts form the research.
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Thursday May 20, 2021
Thursday May 20, 2021
This week we have a little warble between ourselves about the grand opening. Not the grand opening of the Casino Royale but the grand opening of the country. But are you and your business really CX ready and able to deliver the best CX possible? We give our top tips for the grand opening.
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Thursday May 06, 2021
Thursday May 06, 2021
After a small breather to allow you to enjoy the more relaxed rules, this week we catch up Sara Trainer who is an executive leadership coach for professional service teams and firms and well as a lot of work for our heros in the NHS. Find out how Sara uses a child's toy to envisage strategy and resilliance to customers.
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Friday Apr 16, 2021
Friday Apr 16, 2021
This week we dive into something we ourselves have been doing as you tune in... video! We catch up with Dave Meadows, Creative Director at Pushed Animations, about how bringing complex issues for your teams or customers to life through video and animation can drive a positive impact to your customer experience.
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Monday Apr 05, 2021
Monday Apr 05, 2021
We caught up just before the glorious Bank Holiday Weekend with Marcus Bailey, one of the owners of Blackadon Farm Cottages based in Devon, and we discuss how his business being in the IMPACT zone has guided the inception of the business and contnues to guide their guest experience.
If you would like to find our more about Blackadon Farm Cottage please visit their website: https://cottagesatblackadonfarm.co.uk/
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Friday Mar 26, 2021
Friday Mar 26, 2021
This week we catch up with Lucy Knight, who is a CX expert based in Wiltshire, about opportunities coming out of lockdown and how as CX Director she is helping businesses moving out of the awareness zone into the light of the breakthrough zone.
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