The CX Podcast R&R

Is your business in the IMPACT zone?

This week we build on the readiness to welcome back your customers by discussing the breakthrough zone and the impact zone and exactly how you can harness these strategies within your business to ensure a positive first step coming out of lockdown.
Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker​
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Are You Customer Ready?

This week we catch up between ourselves and ask are you ready to come out of lockdown? How can you ensure that you are meeting your customer's expectations coming out of lockdown.
Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker
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CX, Certainty and Leadership

This week we catch up with Susannah Brade-Waring of Aspirin Solutions who is a business leadership coach and specialises in strategic change & growth programmes for owner managed business near Dorset.
We discuss her views on leadership in the business and how this can affect your customers. We also look at what the potential 'boom' will be on the back of the pandemic and what this means for business owners.
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The ’Rona Roadmap

This week we discuss the roadmap the Prime Minister set out to cautiously ease lockdown restrictions in England. The Government has published a four-step roadmap to ease restrictions across England and provide a route back to a more normal way of life so we dive into exactly what this means for you and your business.
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Impactful Presenting and CX

This week we speak with Andy Taylor-Whyte who is an expert in presentation skills and presenting yourself in the right way. With working from home becoming increasingly normal how can you present yourself in the best way possible over video calls and how this can benefit you to deliver the best customer experience.
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CX - What’s Love Got To Do With It?

In the lead up to valentine's day we ask ourselves what has loving your customers got to do with delivery excellent CX? How underrated is showing love to your customers - especially during these difficult times.
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Healthy Habits to Deliver The Best CX

This week we speak with entrepreneur, business mentor & mindset coach Tom Murphy.
We discuss how to get yourself in a great state of mind to deliver the best CX possible and looking after yourself so you can look after your team and customers.
Find out more about Tom and his mentorship here: https://www.lifeaccordingtomurf.com/
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CX, Fine Food and Why Buying Locally Matters

This week we speak with John Farrand of the Guild of Fine Food and we discuss why "Shopping local is not just for lockdown, it's for life!" We also look at how independent food producers and retailers have managed during the pandemic and how the GFF has been supporting the sector now and in the future.
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Delivering Great CX Through Kindness

Following Blue Monday, said to be the most depressing day of the year, we explore kindness. In a world where social media is key, why is there so much negativity and confrontation on the platforms? How can you, as a business, develop your client experience through kindness?
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CX, Robots and Handwritten Notes

This week we go international and speak with David Wachs, the founder and CEO of Handwrytten, about just how powerful a piece of paper in your hand can be for building a better relationship with your clients.
We also discuss David's serial entrepreneurship and his latest venture which is bringing back the lost art of letter writing and how he has managed to implement a robot-based solution to resolve this. We also discuss his findings in a world where communication feels completely digital how a "personal touch" can set your business apart from the competition.
You can find out more about Handwrytten's service here: https://www.handwrytten.com/
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