The CX Podcast R&R

How Can Video Impact Your CX?

This week we dive into something we ourselves have been doing as you tune in... video! We catch up with Dave Meadows, Creative Director at Pushed Animations, about how bringing complex issues for your teams or customers to life through video and animation can drive a positive impact to your customer experience.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

Impactful Guest Experience In The New Normal

We caught up just before the glorious Bank Holiday Weekend with Marcus Bailey, one of the owners of Blackadon Farm Cottages based in Devon, and we discuss how his business being in the IMPACT zone has guided the inception of the business and contnues to guide their guest experience.
If you would like to find our more about Blackadon Farm Cottage please visit their website: https://cottagesatblackadonfarm.co.uk/
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

E-Commerce, COVID Opportunities and CX

This week we catch up with Lucy Knight, who is a CX expert based in Wiltshire, about opportunities coming out of lockdown and how as CX Director she is helping businesses moving out of the awareness zone into the light of the breakthrough zone.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

Is your business in the IMPACT zone?

This week we build on the readiness to welcome back your customers by discussing the breakthrough zone and the impact zone and exactly how you can harness these strategies within your business to ensure a positive first step coming out of lockdown.
Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker​
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

Are You Customer Ready?

This week we catch up between ourselves and ask are you ready to come out of lockdown? How can you ensure that you are meeting your customer's expectations coming out of lockdown.
Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

CX, Certainty and Leadership

This week we catch up with Susannah Brade-Waring of Aspirin Solutions who is a business leadership coach and specialises in strategic change & growth programmes for owner managed business near Dorset.
We discuss her views on leadership in the business and how this can affect your customers. We also look at what the potential 'boom' will be on the back of the pandemic and what this means for business owners.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

The ’Rona Roadmap

This week we discuss the roadmap the Prime Minister set out to cautiously ease lockdown restrictions in England. The Government has published a four-step roadmap to ease restrictions across England and provide a route back to a more normal way of life so we dive into exactly what this means for you and your business.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

Impactful Presenting and CX

This week we speak with Andy Taylor-Whyte who is an expert in presentation skills and presenting yourself in the right way. With working from home becoming increasingly normal how can you present yourself in the best way possible over video calls and how this can benefit you to deliver the best customer experience.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

CX - What’s Love Got To Do With It?

In the lead up to valentine's day we ask ourselves what has loving your customers got to do with delivery excellent CX? How underrated is showing love to your customers - especially during these difficult times.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message

Healthy Habits to Deliver The Best CX

This week we speak with entrepreneur, business mentor & mindset coach Tom Murphy.
We discuss how to get yourself in a great state of mind to deliver the best CX possible and looking after yourself so you can look after your team and customers.
Find out more about Tom and his mentorship here: https://www.lifeaccordingtomurf.com/
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message