The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
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Episodes
Friday Jan 29, 2021
Friday Jan 29, 2021
This week we speak with John Farrand of the Guild of Fine Food and we discuss why "Shopping local is not just for lockdown, it's for life!" We also look at how independent food producers and retailers have managed during the pandemic and how the GFF has been supporting the sector now and in the future.
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Friday Jan 22, 2021
Friday Jan 22, 2021
Following Blue Monday, said to be the most depressing day of the year, we explore kindness. In a world where social media is key, why is there so much negativity and confrontation on the platforms? How can you, as a business, develop your client experience through kindness?
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Friday Jan 15, 2021
Friday Jan 15, 2021
This week we go international and speak with David Wachs, the founder and CEO of Handwrytten, about just how powerful a piece of paper in your hand can be for building a better relationship with your clients.
We also discuss David's serial entrepreneurship and his latest venture which is bringing back the lost art of letter writing and how he has managed to implement a robot-based solution to resolve this. We also discuss his findings in a world where communication feels completely digital how a "personal touch" can set your business apart from the competition.
You can find out more about Handwrytten's service here: https://www.handwrytten.com/
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Friday Jan 08, 2021
Friday Jan 08, 2021
Happy New Year to everyone and it appears we have turned full circle. Almost a full year since we started our podcast we are back in another lockdown.
We welcome you back to our warblings as we discuss all things positive for 2021 and help you get your CX in shape for the coming year.
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Friday Dec 18, 2020
Friday Dec 18, 2020
Merry Christmas to all of our listeners! We hope you have a relaxing break and that you are ready to recharge your Customer Experience for 2021.
This week we give you our review of 2020 for CX and provide you with our 6 top tips for CX moving into 2021 but we also decide to review 6 ciders so why not treat yourself and join us for a drink in our festive episode of Customer Experience R&R!
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Friday Dec 11, 2020
Friday Dec 11, 2020
This week we speak with Ben Stirling who is the founder of Made for Maturity and an online User Experience expert. We discuss how Ben's foresees the future of tech and how he helps businesses with their user experiences. We also discuss how the worlds of User Experience and Client Experience meet and the importance of their co-existence in your business.
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Friday Dec 04, 2020
Friday Dec 04, 2020
This week we catch up with Andy Moules of Red Rose Technology about how significant the impact of technology is on customer experience and shares his top tips on what businesses should look for when investing in new technology.
We would also like to thank each and every one of you who has tuned in to our warblings. We have now reached 29 countries and counting! We never quite expected to reach this far but we will keep creating our Customer Experience content for you!
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Friday Nov 27, 2020
Friday Nov 27, 2020
This week we pick the brains of the Guru of Motivation, James Sale, and we discuss how the motivation of your employees can significantly impact your customer experience with your business and also... black pepper and gods! Only on the Customer Experience R&R Podcast! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
Friday Nov 20, 2020
Friday Nov 20, 2020
After some positive news about a potential vaccine to COVID-19 and discuss how this news has effected both the money market and how potential customers may now react and if there is an increase in purchase confidence. We discuss how you can vaccinate your business against poor CX.
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Friday Nov 13, 2020
Friday Nov 13, 2020
This week we catch up with employment and communications
specialist Margaret Oscar and discuss the recent lockdown warbling with our
local businesses and have an extremely honest conversation about client
engagement being critical to a successful business.
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