The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
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Episodes
Friday Oct 16, 2020
Friday Oct 16, 2020
This week Richard catches up with Ed Williamson from the Cobra Club - a networking organisation that has come to fruition during the pandemic with a business model this is delivering for their customers and how the Cobra Club has developed from a customer experience perspective.
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Friday Oct 09, 2020
Friday Oct 09, 2020
It's #CustomerExperience week this week and there has been a lot of social media about it however it's great to just stop and think about 2021.
We discuss how customer service has now evolved into customer experience and how processes can only get you so far with your customers but it's the behaviours that really count!
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Friday Oct 02, 2020
Friday Oct 02, 2020
It's just us this week but we discuss the new laws around COVID-19 and the considerable impact that they may have on both businesses and customers but also the potential impact on how you can provide great customer experiences.
Also, as this is episode 20 we also discuss customer experience readiness for 2021.
Guidance on how to work safely during the COVID-19 pandemic can be found here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19
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Friday Sep 25, 2020
Friday Sep 25, 2020
This week we catch up with Anna Lake, who is part of the South West CX Thought Leadership group, gives us her thoughts on how to use great insight and how you can use those insights to market your business to your customers.
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Friday Sep 18, 2020
Friday Sep 18, 2020
The week we catch up with author of 'Slow Selling' Guy Arnold which focusses on slowing down and designing world-class solutions that optimize sales for the long term and how this is transferable to the world of customer experience.
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Friday Sep 11, 2020
Friday Sep 11, 2020
This week Rhian and Richard catch up and discuss the key points around communication to your customers, and the CX opportunities heading into Autumn and leading up to the busy festive period.
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Friday Sep 04, 2020
Friday Sep 04, 2020
We're back with another episode of Customer Experience R&R!
Rhian and Richard catch up after a short break and discuss their CX experiences from the summer. They also discuss how the economy could shape up in the next few months and what this can mean for providing great customer experience and the opportunity for businesses to stand out during the 'return to work' phase of the pandemic.
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Friday Jul 31, 2020
Friday Jul 31, 2020
This week Rhian and Richard reflect over the last 15 weeks and the impact of the Coronavirus pandemic and give their Customer Experience insight into the best way forwards for businesses.
New episodes of Customer Experience R&R will be back in September.
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Monday Jul 20, 2020
Monday Jul 20, 2020
This week we catch up with HR expert Janell White and discuss employee motivation during the Coronavirus Pandemic as well as the balance between physical safety equipment and the psychological safety of your staff so that you can ensure a safe and productive return to work.
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Monday Jul 13, 2020
Monday Jul 13, 2020
This week we catch up with super-connector and founder of The Samphire Club, John Harvey. But as a business and club that specialises in business networking events how have they coped during the Coronavirus pandemic and adjusting to digital events? John also shares how he plans to run his events in the 'new normal'.
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